[Community-desktop] Enfold Desktop Plone Product ShellEx Error

[Aleksandr Vladimirskiy]

Hello,

I'm running Plone 2.1.4 on Windows Server 2003 R2. I'm attempting to
uninstall the Enfold Desktop Plone Server Product 3.0 6461 (Python 2.3). I
see the follwing error when viewing the product in the ZMI:

Traceback (most recent call last):
  File "C:\Program Files\Plone 2.1.4\Zope\lib\python\OFS\Application.py",
line 695, in import_product
    product=__import__(pname, global_dict, global_dict, silly)
  File "C:\Program Files\Plone
2.1.4\Data\Products\ShellExServer\__init__.py", line 26, in ?
    from Products.ShellExServer.normalize import normalizerFor
  File "C:\Program Files\Plone
2.1.4\Data\Products\ShellExServer\normalize.py", line 23, in ?
    from Products.ShellExServer.utils import EnvironmentSuppressAccessRule
  File "C:\Program Files\Plone 2.1.4\Data\Products\ShellExServer\utils.py",
line 26, in ?
    from Products.EnfoldTools.LicenseManager import products, seat
ImportError: No module named LicenseManager

Attempting to uninstall the product using the quickinstaller causes the
following error:

Traceback (innermost last):
  Module ZPublisher.Publish, line 120, in publish
  Module Zope2.App.startup, line 233, in commit
  Module transaction._manager, line 84, in commit
  Module transaction._transaction, line 381, in commit
  Module transaction._transaction, line 379, in commit
  Module transaction._transaction, line 424, in _commitResources
  Module ZODB.Connection, line 462, in commit
  Module ZODB.Connection, line 503, in _commit
  Module ZODB.Connection, line 525, in _store_objects
  Module ZODB.serialize, line 330, in serialize
  Module OFS.Uninstalled, line 38, in __getstate__
SystemError: This object was originally created by a product that
            is no longer installed.  It cannot be updated.
            (<Normalizer at broken>)

Aleksandr Vladimirskiy
Web Developer
College of Engineering, Dean's Office
UC Berkeley
306A McLaughlin Hall
510-642-6385