[Community-desktop] Enfold Desktop Plone Product ShellEx Error

[Sidnei da Silva]

On 1/9/07, Aleksandr Vladimirskiy <aleksandrv at berkeley.edu> wrote:
> Hello,
>
> I'm running Plone 2.1.4 on Windows Server 2003 R2. I'm attempting to
> uninstall the Enfold Desktop Plone Server Product 3.0 6461 (Python 2.3). I
> see the follwing error when viewing the product in the ZMI:
>
> Traceback (most recent call last):
>   File "C:\Program Files\Plone 2.1.4\Zope\lib\python\OFS\Application.py",
> line 695, in import_product
>     product=__import__(pname, global_dict, global_dict, silly)
>   File "C:\Program Files\Plone
> 2.1.4\Data\Products\ShellExServer\__init__.py", line 26, in ?
>     from Products.ShellExServer.normalize import normalizerFor
>   File "C:\Program Files\Plone
> 2.1.4\Data\Products\ShellExServer\normalize.py", line 23, in ?
>     from Products.ShellExServer.utils import EnvironmentSuppressAccessRule
>   File "C:\Program Files\Plone 2.1.4\Data\Products\ShellExServer\utils.py",
> line 26, in ?
>     from Products.EnfoldTools.LicenseManager import products, seat
> ImportError: No module named LicenseManager
>
> Attempting to uninstall the product using the quickinstaller causes the
> following error:
>
> Traceback (innermost last):
>   Module ZPublisher.Publish, line 120, in publish
>   Module Zope2.App.startup, line 233, in commit
>   Module transaction._manager, line 84, in commit
>   Module transaction._transaction, line 381, in commit
>   Module transaction._transaction, line 379, in commit
>   Module transaction._transaction, line 424, in _commitResources
>   Module ZODB.Connection, line 462, in commit
>   Module ZODB.Connection, line 503, in _commit
>   Module ZODB.Connection, line 525, in _store_objects
>   Module ZODB.serialize, line 330, in serialize
>   Module OFS.Uninstalled, line 38, in __getstate__
> SystemError: This object was originally created by a product that
>             is no longer installed.  It cannot be updated.
>             (<Normalizer at broken>)


Looks like you removed the products from the filesystem. You will need
to add them back in and then run the QuickInstaller uninstall.

However, there is a known-issue that the Normalizer object won't get
properly removed. A workaround is described here:

https://www.enfoldsystems.com/Support/Desktop/127
-- 
Sidnei da Silva
Enfold Systems                http://enfoldsystems.com
Fax +1 832 201 8856     Office +1 713 942 2377 Ext 214