[Community-desktop] file goes missing

[Alan Runyan]

You can also ask the user to report a bug:
  - In a session
  - Help
  - Report an Enfold Desktop bug

Then refer the bug number to the mailing list.  We can do a quick once
over the log files to see if anything unusual happened.

 Alan Runyan
 Enfold Systems, Inc.
 http://www.enfoldsystems.com/
 phone: +1.713.942.2377x111
 fax: +1.832.201.8856

 

> -----Original Message-----
> From: community-desktop-bounces at lists.enfoldsystems.com 
> [mailto:community-desktop-bounces at lists.enfoldsystems.com] On 
> Behalf Of brlofton at di.mdacc.tmc.edu
> Sent: Monday, July 09, 2007 1:06 PM
> To: community-desktop at lists.enfoldsystems.com
> Subject: [Community-desktop] file goes missing
> 
> 
> Any thoughts? 
> 
> Desktop version 3.0
> Plone 2.5 
> 
> A user last week did the following.  I am not running debug 
> mode currently, and for some reason there is a gap in my 
> event.log from 6/26 to 7/4.  
> 
> A user wished to create a new, modified version of an older 
> excel file.  Please note the following steps:
> 
> 1. User opens older excel file(let's call it 
> spreadsheet1.xls) using Enfold Desktop browser.
> 
> 2. User saves the file locally as spreadsheet2.xls 
> 
> 3. User modifies file by adding 2 new lines.
> 
> 4. User saves file in Enfold (only description I have).  I am 
> assuming this means she uploaded new file via drag-n-drop
> 
> 5. User checks in all files that were checked out.
> 
> 6. User changes older file to private and marks new as visible
> 
> Problem: a few days later it is noticed that the new file 
> that she saved to Plone via Enfold DT is not there 
> (spreadsheet2.xls), but the older file is present and now 
> visible (spreadsheet1.xls, previously marked private).  She 
> claims that she verified ttw that all files were present previously. 
> 
> I have a feeling this may be user error; your previous 
> response indicates the error that may have occurred.  Can 
> someone just offer an explanation as to what may be happening 
> in this situation and if this is a bug or perhaps a remedial 
> training issue.  Thank you!
> 
>